Refund policy
Return and Refund Policy
At The Knitting Swan, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund process within 30 days of your purchase.
Here are the details of our return and refund policy:
1. Timeframe for Returns and Refunds: You have 30 days from the date of purchase to request a return or refund.
2. Notification Requirement: To initiate the return or refund process, please notify us via email at theknittingswan@gmail.com within the 30-day period, stating the reason for your request.
3. Return Condition: To be eligible for a return, the item(s) must be in the same condition as when you received them, with all original packaging and tags intact.
4. Refund Process: Once we receive your email notification and confirm the eligibility of your return, we will provide you with instructions on how to proceed with the return. After we receive the returned item(s) and inspect their condition, we will process your refund.
5. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow for a reasonable processing time, which may vary depending on your financial institution.
6. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, we will cover the return shipping costs.
7. Non-Returnable Items: Some items may not be eligible for returns or refunds due to hygiene and safety reasons. These items will be clearly marked as non-returnable on our website.
8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos and a detailed description of the issue. We will work to resolve the matter as quickly as possible.
9. Cancellation Policy: If you wish to cancel an order, please do so within 24 hours of placing the order. We cannot guarantee cancellations for orders that have already been processed and shipped.
10. Contact Us: If you have any questions or need assistance with your return or refund, please don't hesitate to contact us at theknittingswan@gmail.com. We are here to help and ensure your satisfaction.
Please note that this policy is subject to change, and the version posted on our website at the time of your purchase will be the one applied to your order. We recommend reviewing our return and refund policy periodically for any updates.
Thank you for choosing The Knitting Swan for your knitting needs. We appreciate your business and strive to make your shopping experience with us as pleasant as possible.
At The Knitting Swan, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund process within 30 days of your purchase.
Here are the details of our return and refund policy:
1. Timeframe for Returns and Refunds: You have 30 days from the date of purchase to request a return or refund.
2. Notification Requirement: To initiate the return or refund process, please notify us via email at theknittingswan@gmail.com within the 30-day period, stating the reason for your request.
3. Return Condition: To be eligible for a return, the item(s) must be in the same condition as when you received them, with all original packaging and tags intact.
4. Refund Process: Once we receive your email notification and confirm the eligibility of your return, we will provide you with instructions on how to proceed with the return. After we receive the returned item(s) and inspect their condition, we will process your refund.
5. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow for a reasonable processing time, which may vary depending on your financial institution.
6. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, we will cover the return shipping costs.
7. Non-Returnable Items: Some items may not be eligible for returns or refunds due to hygiene and safety reasons. These items will be clearly marked as non-returnable on our website.
8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos and a detailed description of the issue. We will work to resolve the matter as quickly as possible.
9. Cancellation Policy: If you wish to cancel an order, please do so within 24 hours of placing the order. We cannot guarantee cancellations for orders that have already been processed and shipped.
10. Contact Us: If you have any questions or need assistance with your return or refund, please don't hesitate to contact us at theknittingswan@gmail.com. We are here to help and ensure your satisfaction.
Please note that this policy is subject to change, and the version posted on our website at the time of your purchase will be the one applied to your order. We recommend reviewing our return and refund policy periodically for any updates.
Thank you for choosing The Knitting Swan for your knitting needs. We appreciate your business and strive to make your shopping experience with us as pleasant as possible.