Shipping policy
At The Knitting Swan, we are committed to providing prompt and efficient shipping services to ensure your orders reach you in a timely manner. Here are the details of our shipping policy:
Processing Time:
We aim to process and dispatch all orders within 3 days from the date of purchase. In many cases, your order will be shipped on the same day or the next day.
Shipping Methods:
The shipping method for each order will be according to that chosen by you at the time of checkout.
Shipping Fees:
Shipping fees are calculated based on the weight and dimensions of your order, as well as your location. The shipping cost will be displayed during the checkout process for your review before finalizing your purchase.
Delivery Times:
- For international orders, delivery times may vary depending on your location and the specific service selected at checkout. You will receive a tracking number to monitor the progress of your shipment.
- For orders within the UK, Royal Mail 24-Hour Delivery ensures that your order is typically delivered within 24 hours from dispatch.
Please note that delivery times may be subject to factors beyond our control, such as customs processing for international orders, extreme weather conditions, and public holidays. We do our best to provide accurate estimated delivery times, but please allow for some flexibility in your expectations.
Order Tracking:
You will receive a tracking number via email as soon as your order is shipped. This tracking number allows you to monitor the progress and status of your shipment in real-time.
Order Confirmation:
Once your order is placed, you will receive an order confirmation email with a summary of your purchase. Please review this information to ensure accuracy. If you notice any discrepancies, please contact us as soon as possible.
Incomplete or Incorrect Addresses:
Please ensure that your shipping address is accurate and complete to prevent delivery delays or non-delivery. We are not responsible for items that cannot be delivered due to incorrect or incomplete addresses. In such cases, additional shipping charges may apply for resending the order.
Exceptions
At this moment, we are not able to deliver to US military addresses. We will change this clause once we we have implemented a solution.
Customs and Duties (International Orders): Please be aware that international customers are responsible for any duties, taxes, or customs fees that may be incurred upon arrival in your country. These fees are not included in the purchase price or shipping cost and are the sole responsibility of the recipient. The Knitting Swan is not liable for any additional charges imposed by your local customs authorities.
Thank you for choosing The Knitting Swan, and we look forward to serving your knitting needs with top-quality products and efficient shipping services.